Take a moment
There is no right way to feel in the first moments after losing a pet. Shock, numbness, overwhelming sadness, even relief if they were suffering — all of it is valid. Before thinking about practical steps, give yourself permission to simply sit with them for a while.
If your pet passed at home, there is no rush. You can spend as long as you need saying goodbye.
Immediate steps at home
If your pet has passed away at home, here is what to do in the first few hours:
- Place them on a cool surface. A tiled floor or a blanket on a hard surface will help. If you need time before arranging collection, this slows natural processes.
- Use a towel or blanket. Gently wrap them in a favorite towel or blanket. This keeps them comfortable and makes transport easier.
- Contact your vet. Even if they passed outside of surgery hours, your vet's out-of-hours line can advise on next steps. Most vets will hold your pet for you until you've decided on cremation or burial.
If your pet passed at the vet's surgery, the clinical team will guide you through the options available.
Cremation or burial?
This is the most significant practical decision you'll face. Both are perfectly valid choices.
Cremation is chosen by over 90% of pet owners in the UK. You'll typically choose between:
- Individual cremation — your pet is cremated alone, and their ashes are returned to you. Costs range from £80 to £300+ depending on your pet's size.
- Communal cremation — multiple pets are cremated together, and ashes are scattered by the crematorium. This is the most affordable option (£30–£80).
Burial is an option if you have a private garden. In the UK, you can bury a pet in your own garden (but not in public land). Dig at least 60 cm deep, away from water sources, and wrap them in a biodegradable material. Some families choose a home burial alongside a memorial stone or planted tree.
Your vet can recommend a reputable local pet crematorium. Ask specifically for individual (also called "private") cremation if you want your pet's ashes returned. For a full breakdown of types and costs, see our guide to pet cremation explained.
Collecting and keeping ashes
If you choose individual cremation, your pet's ashes will typically be returned within 1–2 weeks. They'll arrive in a basic container — usually a sealed plastic bag inside a plain tin or box.
Many owners choose a more meaningful vessel to keep their pet's ashes long-term. Options include:
- A custom ceramic urn — hand-sculpted from photographs of your pet, creating a one-of-a-kind memorial that captures who they were.
- A scatter tube — if you plan to scatter some or all of the ashes in a meaningful location.
- A keepsake urn — a smaller piece to hold a portion of ashes, while the rest is scattered or divided among family members.
There is no rush to decide. You can keep the ashes in their original container for as long as you need while you think about what feels right.
Telling children and other pets
Children grieve differently at different ages. Very young children may not fully understand death, but they'll notice the pet's absence. Be honest in age-appropriate language: "Rosie has died. Her body stopped working and she isn't coming back, but we can remember her together." Avoid euphemisms like "put to sleep" or "gone away," which can cause confusion or anxiety.
Other pets in the household may also grieve. Dogs in particular may search for their companion, lose interest in food, or become clingy. Keep their routine as normal as possible. Some owners find it helpful to let a surviving pet see and sniff the body — this can help them understand that their companion has gone, though research on this is limited.
Practical admin
In the days and weeks that follow, there are a few practical tasks to attend to:
- Pet insurance — cancel any active policy. Some insurers cover cremation costs, so check your policy before arranging payment.
- Microchip database — update the record. In the UK, contact the database your pet is registered with (Petlog, Identibase, etc.).
- Prescriptions and food deliveries — cancel any recurring orders.
- Council registration — if your dog was registered with your local council, notify them.
- Share the news — let people who knew and loved your pet know what happened. It's okay to do this on your own timeline.
Creating a memorial
When you're ready — whether that's days, weeks, or months later — creating a memorial can be a powerful part of the healing process. It gives your grief somewhere to go.
Some ideas:
- A portrait urn — a hand-sculpted ceramic piece that captures your pet's likeness, based on your favorite photographs. It serves as both a resting place for ashes and a piece of art to display.
- A memorial garden corner — plant something that blooms each year in their memory.
- A photo book or frame — gather your best photographs into a physical album.
- A donation — give to an animal charity in their name.
A memorial is not about forgetting. It's about creating a place or a moment where you can reconnect with the joy they brought into your life.
Be gentle with yourself
Grief for a pet is real grief. Research shows that the bond between humans and companion animals can be as deep as the bond between human family members. You are not overreacting. You are not being silly. You have lost someone who loved you unconditionally. If you're struggling, our guide to coping with pet loss offers practical strategies and support resources.
Give yourself time. If you're struggling, the Blue Cross Pet Bereavement Support Service offers free, confidential support by phone, email, or online chat.