Crafted with care, every step
From your first click to the moment you unwrap their memorial, we guide you through a gentle, thoughtful process. Here's exactly what to expect.
Place Your Order
Choose the memorial piece that feels right and place your order when you are ready. A member of our team will guide the next steps with you.
We Reach Out for Details
A member of our team contacts you personally to discuss your customization needs and gather your pet details, photos, and notes in a gentle, freeform way.
Hand-Drawing Begins
Using premium materials, your artist begins drawing. Every stroke, every detail is created by hand. This isn't factory work - it's a labor of love.
Your Preview
You'll receive a preview of your artwork. We offer one free revision to make sure everything is just right. Most families are moved to tears at this stage - seeing their companion captured so beautifully. (Note: Preview & free revision applies to portrait urns. Mugs and plates ship directly after crafting.)
Final Touches
Once you're happy with the preview, we finalize your artwork. Every detail is checked twice before we prepare it for shipping.
Safe Journey Home
Your memorial is carefully packaged in a custom box with protective materials and shipped to you. Shipping times vary by location.
Helpful details to have ready
These details help us guide your customization conversation with care.
3-5 Photos
Clear photos from different angles. Include one front-facing shot.
Their Name
For your artwork and for our artist to reference while creating.
Special Details
Optional - any markings or details that made them unique.
Patience
Handmade art takes time. But it's worth the wait.
Frequently asked
What if I'm not happy with the preview?
We offer one round of revision at no extra charge. Our artists want to make sure everything is right before we finalize your piece.
Can you match their exact coloring?
Our artists work directly from your photos to capture their unique features as closely as possible. As each piece is handmade, there may be slight artistic variations which make your memorial truly one-of-a-kind.
How long does shipping take?
Shipping times vary depending on your location. You'll receive tracking information once your artwork ships.
What makes your artwork different?
Every piece is hand-drawn by our artists - not printed or mass-produced. This means each memorial is truly unique, crafted with care and attention to your pet's individual features.
Have more questions?
Get in touch with usReady to begin?
Browse the collection and checkout first. We’ll reach out after purchase to guide design details with care.
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